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Frequently Asked Questions - Stairlifts

  • Q: Who should use a stair lift?
    • A: 

      Stairlifts are appropriate for anyone who has difficulty walking up or down the stairs.

  • Q: Will I need to redecorate once my stairlift is installed?
    • A: 

      Your new stairlift will be fitted to your staircase, not your wall so in most cases the answer will be no.
      In some instances you may need to have a handrail moved or a window ledge reduced in order to avoid clashes with you new stairlift, in which case some minor re-decoration may be needed after the lift is installed.

  • Q: How long does it take to install a stairlift?
    • A: 

      The complexity of your stairlift will determine how long it takes to fit your lift, however most lifts will only take between two to four hours to install.

  • Q: What happens if there is a power outage?
    • A: 

      There’s no need to worry. Your Handicare stairlift is operated by batteries; these re-charge when your Stairlift is left on a charge point. This means your stairlift will continue to work if the power supply is interrupted for a limited number of trips. The Simplicity Series stairlifts will charge wherever they are left on the track.

  • Q: What happens if I leave my stairlift off charge?
    • A: 

      Audible and visual signals will alert you that your lift is not on a charge point. The power supply to the stairlift should remain switched on at all times. If stairlift batteries are allowed to go completely dead they may need to be replaced.

  • Q: What if I want to have a new carpet?
    • A: 

      Your stairlift can be removed and refitted to allow for the laying of new carpets. Many stairlift suppliers offer removal and re-installation services.


  • Q: How long will I have to wait for my stairlift?
    • A: 

      This will depend on which lift you order. Handicare understands the difference a stairlift can make to your quality of life which is why we offer the shortest market lead times possible.


  • Q: Which stairlift is right for me and my staircase?
    • A: 

      Handicare offers a range of stairlift systems, all of which are detailed in our stairlifts guide.